Right, by design there can only be one card with a given name on the whole system. That means anywhere I want I can refer to, say "Idea" (with this syntax: [[Ideas]]), and it will refer to the same thing.
The problem, as you correctly identify, is that the word "name" makes a confusing label in some places. It's definitely not clear that "name" means "name of the problem"! We're going to make that configurable but (sadly) haven't yet.
I went ahead and changed the name of the support ticket, so now "Michael Clark" is available. Once you have an account, you can edit cardnames, too.
--Ethan McCutchen.....2016-05-11 18:03:16 UTC
Made an account with a username instead. Now tracking down the original request...
--Yevuard.....2016-05-12 07:27:46 UTC