The folks at Grass Commons are way too easy to milk help out of.  Take advantage of them:

• on Wagn itself: No account needed to ask questions on General+discussion; or if you are logged in you could submit a ticket
  
• instant messaging on Internet Relay Chat: irc.freenode.net, #wagn
  
• visit: Eugene, Oregon. Great town. We're at 1410 Orchard St., Suite 215
• email: [email protected] - you'll probably hear from someone on the Wagn team (or you can contact any of us individually:)