ACCOUNT INFO DELIVERY FAILED

This problem also happens when "invite a friend". Got the same error"ACCOUNT INFO DELIVERY FAILED". I believe this is the reason why users can't receive invitation emails...

 

Processing AccountController#invite (for 136.160.128.175 at 2011-02-10 21:59:14) [GET]
Rendering template within layouts/application
Rendering account/invite
Completed in 251ms (View: 188, DB: 54) | 200 OK [http://xxx.com/account/invite]
ACCOUNT INFO DELIVERY FAILED:
 {"subject"=>"invite test4", "message"=>"hi"}

Processing CardController#show to css (for 136.160.128.175 at 2011-02-10 21:59:14) [GET]
  Parameters: {"id"=>"*css", "3074"=>nil}
Completed in 12ms (View: 0, DB: 2) | 200 OK [http://xxx.com/*css.css?3074]

Processing AccountController#invite (for 136.160.128.175 at 2011-02-10 21:59:43) [POST]
  Parameters: {"commit"=>"Invite", "card"=>{"name"=>"test4"}, "element"=>"main-body", "user"=>{"email"=>"test4@hotmail.com"}, "email"=>{"subject"=>"invite test4", "message"=>"hi"}}
Sent mail to test4@hotmail.com
Redirected to http://xxx.com/wagn/Invite_Success
Completed in 940ms (DB: 23) | 302 Found [http://xxx.com/account/invite]

---

Here are some things to check:

 

1. can you send email to this address through normal methods?

2. do you have a value for the card "*invite+*from". If so, is it a valid email?

3. does the account of the person inviting have a valid email associated with it?

4. do you have access to a mail log that could give more info about why that delivery failed?

 

You're correct that this is the relevant error. I'm disappointed that the error reporting is so sparse.

  --Ethan McCutchen.....Thu Feb 10 23:02:40 -0800 2011

---

1. yes. it is my email and i use it frequently

 

2. I can't find a card with name "*invite+*from"... I searched invite and got these cards including the key word "*invite":

"*invite+*thanks"

"*invite"

I can't find "*invite+*from" on wagn.org as well.

 

3. the email address associated with the card "*request+*to" can receive the signup request email. I mean I can receive email and know who signed up but only the users who request accounts or being invited by an inviter can not receive email. In this case they can't get their password so no one can sign in... It is strange because at least email address in card "*request+*to" works...

 

4. do i need to set up a mail server on my machine? I don't have a mail server setup on my machine, so I don't see anything in mail log.

I was using google mail server. These are what I added to wagn.rb as stated here http://www.wagn.org/wagn/Installation+mail_setup :

ActionMailer::Base.smtp_settings = {

:address => "smtp.gmail.com",

:port => 587,

:authentication => :login,

:enable_starttls_auto => true,

:user_name => "no_reply@gmail.com",

:password => "123456"

}

no_reply@gmail.com is a valid mail address. so after that I am able to receive email send from no_reply@gmail.com. I suppose users who signed up should also be able to receive emails from no_reply@gmail.com with their passwords, right?

  --evanyw.....Fri Feb 11 10:39:50 -0800 2011

---

Does the google mail server give you access to any sort of info about failed messages?

 

for #3, I meant the email associated with your account.

 

Try this:

 

go to app/models/user.rb and comment out or remove line 142, which reads:

 

rescue; warn("ACCOUNT INFO DELIVERY FAILED: #{args.inspect}")

 

this will give you a bigger, louder error when you do the same thing, but maybe it will be more informative

  --Ethan McCutchen.....Fri Feb 11 11:10:40 -0800 2011

---

Yes! I was thinking to comment out that err msg but didnot find it :(

Below are the msg from console:

 

1) before commenting out line 142:

Processing AccountController#accept (for 216.230.102.66 at 2011-02-11 19:55:55) [GET]
  Parameters: {"card"=>{"key"=>"test3"}}
Rendering template within layouts/application
Rendering account/invite
Completed in 275ms (View: 237, DB: 5) | 200 OK [http://xx.com/account/accept?card%5Bkey%5D=test3]
ACCOUNT INFO DELIVERY FAILED:
 {"subject"=>"welcome", "message"=>""}

Processing CardController#show to css (for 216.230.102.66 at 2011-02-11 19:55:56) [GET]
  Parameters: {"3885"=>nil, "id"=>"*css"}
Completed in 13ms (View: 0, DB: 2) | 200 OK [http://xx.com/*css.css?3885]

Processing AccountController#accept (for 216.230.102.66 at 2011-02-11 19:56:00) [POST]
  Parameters: {"commit"=>"Invite", "card"=>{"key"=>"test3"}, "element"=>"main-body", "user"=>{"email"=>"test3@gmail.com"}, "email"=>{"subject"=>"welcome", "message"=>""}}
Sent mail to test3@gmail.com
Redirected to http://xx.com/wagn/Invite_Success
Completed in 879ms (DB: 52) | 302 Found [http://xx.com/account/accept]

 

2) after commenting out line 142:

Processing AccountController#accept (for 216.230.102.66 at 2011-02-11 19:57:54) [GET]
  Parameters: {"card"=>{"key"=>"test4"}}
Rendering template within layouts/application
Rendering account/invite
Completed in 409ms (View: 375, DB: 5) | 200 OK [http://xx.com/account/accept?card%5Bkey%5D=test4]

Processing CardController#show to css (for 216.230.102.66 at 2011-02-11 19:57:54) [GET]
  Parameters: {"3885"=>nil, "id"=>"*css"}
Completed in 33ms (View: 0, DB: 22) | 200 OK [http://xx.com/*css.css?3885]

Processing AccountController#accept (for 216.230.102.66 at 2011-02-11 19:57:58) [POST]
  Parameters: {"commit"=>"Invite", "card"=>{"key"=>"test4"}, "element"=>"main-body", "user"=>{"email"=>"test4@gmail.com"}, "email"=>{"subject"=>"welcome", "message"=>""}}
Sent mail to test4@gmail.com

Net::SMTPFatalError (555 5.5.2 Syntax error. p13sm798224qcu.29
):
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/net/smtp.rb:930:in `check_response'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/net/smtp.rb:899:in `getok'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/net/smtp.rb:828:in `mailfrom'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/net/smtp.rb:653:in `sendmail'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/net/smtp.rb:526:in `start'
  app/models/user.rb:141:in `send_account_info'
  app/models/user.rb:133:in `accept'
  app/controllers/account_controller.rb:52:in `accept'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/webrick/httpserver.rb:104:in `service'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/webrick/httpserver.rb:65:in `run'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/webrick/server.rb:173:in `start_thread'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/webrick/server.rb:162:in `start'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/webrick/server.rb:162:in `start_thread'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/webrick/server.rb:95:in `start'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/webrick/server.rb:92:in `each'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/webrick/server.rb:92:in `start'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/webrick/server.rb:23:in `start'
  /opt/ruby-enterprise-1.8.7-2010.02/lib/ruby/1.8/webrick/server.rb:82:in `start'

Rendering /root/wagn/public/500.html (500 Internal Server Error)

 

I searched online, and found some one said,

"The from line is the problem. The Net::SMTP library was recently changed

so it adds angle brackets to your sender, so you cannot have any in your

string."

 

I don't know if it is the same reason.

Thanks!

  --evanyw.....Fri Feb 11 12:12:42 -0800 2011

---

that's probably the problem. If you don't want to mess with that library, you can try changing line 11 of app/models/mailer.rb from

 

 

from (System.setting('*invite+*from') || "#{from_name} <#{from_user.email}>")

 

to:

 

 

from (System.setting('*invite+*from') || from_user.email )

  --Ethan McCutchen.....Fri Feb 11 15:14:59 -0800 2011

---

Thanks. It works! I remember you said you will add code to stop starting hoptoad automatically. Will it be on the next version? Thanks for your help!

  --evanyw.....Fri Feb 11 20:32:50 -0800 2011

---

That's the plan, yes. See stop requiring hoptoad.

  --John Abbe.....Fri Feb 11 20:45:06 -0800 2011

---

It may not get into 1.5.2, but should be in 1.5.3, which is going to be a much smaller, quicker-to-come-out release.

  --Ethan McCutchen.....Sun Feb 13 12:01:26 -0800 2011