Unable to upload a picture to an image card

Support Ticket

+status
answered
 

Hi Support Team,

 

I'm trying to use the image card to include some screen shots, However, when I browse and upload the image file, it didn't get shown up. Attached is the screen shot for the image card after I have uploaded the image.

 

Further more, is there any restriction of the image file type (i.e. jpg, png, ...)? And also any restriction on the image size that allowed to be uploaded?

 

Hope to hear from you soon.

 

Thanks.

 

regards,

Evonne

 


Hi Evonne,

 

Is this a cloudstore installation or one on your own local machine? Also, what browser / OS are you uploading from?

 

I'll have to refer to the Paperclip library to be sure which filetypes are currently supported, but I know jpgs, gifs, and pngs are all ok. I would recommend trying one of those to see whether it's working.

 

the default max upload size is 5 megs.

  --Ethan McCutchen.....2012-10-09 17:04:37 +0000