Cannot create an account with same name as support ticket

Right, by design there can only be one card with a given name on the whole system. That means anywhere I want I can refer to, say "Ideas" (with this syntax: [[Ideas]]), and it will refer to the same thing.

The problem, as you correctly identify, is that the word "name" makes a confusing label in some places. It's definitely not clear that "name" means "name of the problem"! We're going to make that configurable but (sadly) haven't yet.

I went ahead and changed the name of the support ticket, so now "Michael Clark" is available. Once you have an account, you can edit cardnames, too.

Made an account with a username instead. Now tracking down the original request...